Terms and conditions:
The use of the website (browsing, opening links, reading content, etc.) is considered as the consent of the website visitor to agree to these general terms of use. If you, as a website visitor, do not agree with these general conditions, please do not use the website.
The provider reserves the right to change these general conditions at any time and without prior notice by publishing the new version on the website.
TERMS AND CONDITIONS
The general conditions are an integral part of the contract concluded by the provider Projekt 9 d.o.o. (hereinafter the provider) and the guest who has submitted an inquiry for renting an apartment (hereinafter the guest) and apply to the rental of apartments at the address of the accommodation facilities that the company rents out for tourist purposes. A guest is any person who submitted an inquiry for the rental of an apartment in oral, written or electronic form (hereinafter referred to as a reservation), makes a rental or has made a payment for the rental of an apartment. Any third party who placed an order for another is also considered a guest. By submitting the reservation, the guest agrees and agrees to the general conditions and confirms that he is fully aware of and understands the content of the general conditions when submitting the reservation. The general conditions are published on the website of the company Projekt 9 d.o.o. (Apartments Hribovc Kranjska Gora).
An integral part of the general conditions is also the house rules, which are located in the apartment and are published on the website www.apartmajihribovc.si.
RESERVATIONS
Confirmation of the reservation by the guest consequently constitutes agreement with the general terms and conditions of business. This agreement, which includes the reservation of the apartment, is binding on both parties. The reservation is not valid until an advance payment of at least 30% of the reservation value has been made. At the time when the provider has issued a proforma invoice with the currency to pay for the reservation for a potential guest, the desired days are closed for other reservations/guests. The entire amount of the reservation must be settled in advance, namely no later than 3 working days before the day of arrival, and in any case no later than one day before arrival (in case of late booking). Except in the case of a special agreement, when the provider indicates otherwise in the Bentral system. All this can be seen from the first receipt of the estimate or offer. If the guest has any other wishes regarding payment dates, this can be done by agreement.
The method of payment is possible with a credit card, through a direct bank transaction or on the basis of a pre-invoice. The deadline for payment of the advance invoice is 3 days or by agreement.
Once a reservation has been confirmed, it cannot be changed or sold. In agreement with the guest, it is also possible to change the date, if desired, but not less than 15 days before arrival.
Apartments may not be sold to third parties at a higher price than agreed with the provider. Only he has the right to cancel the reservation if the person has transferred or sold the reservation to a third party.
Reservations made through any online booking platform are subject to the applicable cancellation and payment policy.
For your little one's comfort, we have a travel cot available on request. Use at your own risk. Check that you are satisfied that it is secure and that it has been positioned correctly. The provider is not responsible for any accidents or incidents due to the use of the baby cot. A baby cot is extra 15 euros/night.
The provider does not allow the accommodation capacity to be used for purposes other than accommodation.
After the reservation has been confirmed, the guest can change the name or the number of persons who will stay in the apartment, provided that such a change does not exceed the total number of persons allowed in the apartment. The guest shall notify the provider in writing of any changes as they occur. When the number of persons changes, the accommodation is billed according to the provider's published price list.
In the case of objective circumstances or force majeure, which is considered all unexpected and unforeseen events, the provider cancels the reservation or withdraws from the contract, the guest has the right to refund the entire advance payment.
TOURIST TAX
The tourist and promotion tax is a fee that is charged to the account of the municipality of Kranjska Gora for each overnight stay. The tourist and promotional tax is paid by citizens of the Republic of Slovenia and foreigners who spend the night in an accommodation facility in the area of the Municipality of Kranjska Gora.
The total amount of the tourist and promotional tax for overnight stay per person per day is 2.50 euros.
Tourist tax in the amount of 50% is paid by persons from 7 to 18 years of age.
Children up to the age of 7 and persons with disabilities are exempt from paying the tourist tax.
HOUSE RULES
The guest undertakes to use all devices and equipment in the apartment in accordance with the manufacturer's instructions, general conditions, house rules and fire regulations, and with the care of a good owner. The guest undertakes to have valid documents and respect the house rules in the apartment. In the event of any deficiencies or errors in the apartment, the guest undertakes to inform the provider immediately, and the latter undertakes to repair or replace them as soon as possible. Smoking in the apartment is strictly prohibited.
Persons who are not registered in advance are not allowed to stay overnight in the apartments. In the case of the stay or overnight stay of unregistered persons, the contractual penalty amounts to EUR 50.00 for each unregistered person, and the guest is also obliged to settle the costs of the tourist tax for the unregistered guest, and to reimburse the provider for other damages caused as a result of the overnight stay of unregistered persons (possible fines in misdemeanor , inspection and other procedures).
The night order and peace in the apartments and outdoor areas applies between 10 pm and 6 am. The provider reserves the right to prematurely terminate the contract or stay in the apartment to the violator.
The guest is obliged to take care of his own safety and the safety of other people in the apartment, as well as the safety of his property, and to properly control the machines and devices he brings with him.
The provider is not responsible for the personal property of the guests in the apartment and car.
Also, the provider is not responsible for vehicles parked in the parking lot of the apartment, as the parking lot is not video monitored.
For damage that occurs in the apartment due to the negligence of the guests, he is only obliged to pay for it.
Prices include VAT. The rental price also includes space heating, electricity consumption, towels and bed linen.
In the event that any damage occurs during the pet's stay in the apartment, the provider reserves the right to charge the guest for the repair of the damage in full. Immediately after leaving the apartment, the provider takes a picture of the damage and sends it to the guest either by e-mail or on a mobile phone. In the shortest possible time (a maximum of 3 working days), the inspection is carried out with the contractor, who gives the exact amount of the repair in writing.
If, due to any damage caused in the apartment due to negligence, incoming guests cannot use the accommodation, the guest is obliged to reimburse the costs of other suitable accommodation to the provider for the period until the accommodation is returned to its original state. The provider is obliged to find new suitable accommodation for the guest who could not enter the reserved accommodation. The provider can offer him another possible free capacity, or can find a new one in the set of free capacities of other providers. Of course, the guest must agree with the proposed choice.
CANCELLATIONS AND REFUNDS
The guest has the right to refund the amount paid by canceling the stay in writing:
• up to 30 days before arrival: free cancellation, refund of the entire amount paid (advance payment)
• from 29 to 16 days before arrival: the entire advance amount can be transferred to another date (the new agreed reservation must be for the same or higher amount, the money is not returned if the amount is lower at the time of the original reservation)
• from 15 to 3 days before arrival: no refund of the amount paid (advance payment)
• less than 3 days before arrival: in case of cancellation, we keep the entire amount of the reservation
In the event that guests do not show up on the day of arrival, the full price of the booked accommodation will be charged. For reservations during holidays and major events (between 24.12. and 2.1.2024, 04.02. and 11.02.2024, 20.03. and 25.03.2024), the deadline for cancellation is at least 72 hours before arrival, otherwise you are the provider reserves the right to charge the full price of the reservation.
The provider can also offer the guest an early arrival or a late departure. 60% of the specified amount according to the price list for that day is charged.
Different terms apply to certain cases of cancellation. In case of cancellation due to illness, it is possible to agree to choose an alternative date. In this case, the provider may request an official certificate.
According to Article 13 of the Rulebook on the Implementation of the Value Added Tax Act, a non-returned advance payment is treated as compensation, therefore it is considered that no VAT is calculated or paid on compensation.
ARRIVAL AND DEPARTURE
The arrival of guests is after 3 p.m., except by prior agreement with the provider. Guest registration is carried out on the basis of the previously submitted documents of all registered persons. The guest receives a link to the Bentral program in his e-mail, where he enters all the required personal data. He hereby guarantees that he has entered identical data into the system as in the documents he provided.
Only registered guests can stay in the apartment.
Guests can leave by 10 a.m. at the latest, unless otherwise agreed with the provider. The guest is obliged to adequately compensate for the damage caused during his stay to the furniture, floor, windows, doors, equipment or to the building itself and its surroundings (e.g. garden, corridor...) or refund in a monetary amount before his departure. Services related to the guest's stay and compensation for the resulting damage are paid by the guest to the provider.
If the guest leaves the apartment before the departure date, the guest is not entitled to a refund of the accommodation payment.
In the event that the guest has not yet paid the tourist and promotional tax (reservations via the reservation platform) and the final cleaning in the amount of 40 euros or 50 euros (depending on which apartment he rented), the guest will pay the fee no later than on the day of departure in cash, which he leaves in the designated envelopes in the accommodation. The provider is obliged to issue an invoice no later than 3 days after departure for all paid services.
CHANGES AND CANCELLATIONS BY THE PROVIDER
In accordance with the applicable legislation, the provider reserves the right to cancel or change the reservation if extraordinary circumstances occur before or during the performance of the service that could not have been expected, removed or avoided, and for the provider these circumstances constitute a valid reason for the contract not to would have concluded if they existed at the time of the conclusion of the contract.
The provider can terminate the contract or withdraw from the contract and demand reimbursement of damages from a guest who violates the general conditions or the house rules.
In case of cancellation of the contract by the provider according to the previous point, the guest is not entitled to reimbursement of accommodation costs and is obliged to settle the entire value of the confirmed apartment rental reservation.
In the case of objective circumstances or force majeure, which is considered all unexpected and unforeseen events, the provider cancels the reservation or withdraws from the contract, the guest has the right to refund the entire advance payment.
COMPLAINTS
The guest must point out the irregularities or deficiencies on the spot on the same day as he discovers the irregularity. In the event that, judging by the content, the complaint could be resolved on the spot (e.g. lack of cleanliness, equipment, location, etc.), but the guest did not inform the provider about the irregularities, it is considered that the guest has agreed to such a service. The guest can submit a written complaint no later than 8 days after the end of the stay. The complaint must be substantiated and sent with appropriate evidence to the address Projekt 9 d.o.o., Kersnikova ulica 10a, 1000 Ljubljana or by e-mail to apartmajihribovc@gmail.com.
GENERAL
During the absence of guests, the door of the apartment should be locked, the windows closed, the lighting and all electrical devices (TV, stove) turned off and the water shut off. To turn on the heating, the guest checks whether the radiators are open. When using the heating, please keep the windows and doors closed.
Smoking is prohibited in the apartments.
Pets are allowed with express prior agreement with the provider and may not be alone in the accommodation. Cleaning after pets is paid additionally, namely 30 euros (stay).
We ask all guests to separate their waste.
The provider does not assume any responsibility for money, jewelry, securities and other items kept by guests in the apartment and cars.
The provider has the right to enter the apartment in the absence of the guest, under special circumstances, in order to prevent possible damage or danger.
Wireless broadband internet is available in the apartments, but the provider is not responsible for the loss of this service due to connection, force majeure or human error and if the service support does not respond in time. For these reasons, wireless broadband is not a contractual provision when renting an apartment. Also, the provider does not assume any responsibility for any damage to the guest's computer or the data in it, nor for the security of data transmitted over the Internet. Guests are responsible for protecting their computers against data loss, unauthorized access or viruses.
In case of loss of apartment keys, the provider reserves the right to charge a fee of €80.
For some cases of rental or reservation, different conditions of stay may be agreed upon and apply, as stated in these general notices and conditions of stay.
These terms and conditions come into effect on October 1, 2023.